Privacy Policy For Our Water Restoration Company

Welcome to the privacy policy of San Mateo Splash Team. Your privacy is important to us. This policy outlines how we collect, use, and protect your information when you visit our website and engage with our services.

Introduction

At San Mateo Splash Team, located in San Mateo, California, we are committed to safeguarding your privacy. This policy applies to all visitors and customers of our website, waterdamagesanmateo.com, and details our practices regarding the collection, use, and sharing of your personal information.

Information We Collect

Personal Information

We may collect personal information from you in various ways, including:

• Contact Forms: When you fill out a contact form to request services or information, we may collect your name, email address, phone number, and any other details you provide.
• Service Requests: If you engage our services, we will collect information relevant to the service, such as your address and property details.

Non-Personal Information

We may also collect non-personal information automatically when you visit our website, including:

• IP Address: Your computer’s IP address is logged for security purposes.
• Browser Type: Information about the browser you are using to access our site.
• Usage Data: We track how you interact with our website, including the pages visited and the duration of your visit.

How We Use Your Information

Service Delivery

We use your personal information to:

• Respond to your inquiries and provide customer support.
• Process and manage your service requests.

Marketing and Communication

With your consent, we may use your information to:

• Send you promotional materials about our services.
• Inform you about upcoming events or special offers.

Website Improvement

Non-personal information helps us:

• Analyze how our website is used to enhance user experience.
• Understand user preferences to improve our services.

Sharing Your Information

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Delivering services (e.g., contractors, technicians).
• Conducting business operations (e.g., payment processors, marketing services).

Legal Compliance

We may disclose your information if required by law or in response to valid requests by public authorities.

Data Security

Protection Measures

We implement a variety of security measures to protect your personal information:

• Encryption: Sensitive data is encrypted to enhance security during transmission.
• Access Controls: Only authorized personnel have access to your personal information.

Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights

Access to Information

You have the right to request access to the personal information we hold about you.

Correction and Deletion

If you believe that your information is inaccurate or incomplete, you have the right to request corrections. You may also request the deletion of your information under certain circumstances.

Opt-Out

You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Cookies and Tracking Technologies

Use of Cookies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us recognize your preferences.

Managing Cookies

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Links to Other Websites

Our website may contain links to third-party websites. We do not control these websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any external sites you visit.

Changes to This Privacy Policy

Policy Updates

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on our website with a revised effective date.

Your Continued Use

Your continued use of our website after any changes to this policy constitutes your acceptance of the revised terms.

Contact Us

If you have any questions or concerns about this privacy policy, please contact us:

• San Mateo Splash Team
  Location: San Mateo, California
  Website: waterdamagesanmateo.com

Thank you for trusting San Mateo Splash Team with your water damage restoration needs. We value your privacy and are committed to protecting your personal information.